Terms and conditions

Terms and Conditions of the Online Store

watio.pl

1. General Provisions

1.1 These Terms and Conditions set out the rights and obligations between the Seller – s4s s.r.o., Františkánska 22, 917 01 Trnava, Slovakia, Company ID (IČO): 46355707, VAT ID (IČ DPH): SK2023379325, registered in the Commercial Register of the District Court Bratislava III, Section: Sro, Entry No. 77124/B (hereinafter: the "Seller") and the Customer (hereinafter: the "Buyer") in connection with the sale of goods through the online store watio.pl.

1.2 These Terms and Conditions form an integral part of every purchase agreement concluded between the Seller and the Buyer.

1.3 In matters not regulated by these Terms and Conditions, the provisions of Polish law shall apply, in particular the Act of 23 April 1964 – the Civil Code and the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827, as amended).

2. Purchase Agreement / Order

2.1 The purchase agreement is concluded at the moment the order form on the watio.pl website is fully completed and submitted.

2.2 The order must contain:

the name, quantity, and price of the ordered goods
the method of delivery and the method of payment
the Buyer's contact details (first and last name/company name, full address, e-mail address, phone number, and in the case of a company also the Tax ID/Company Registration Number)
the exact delivery address
acceptance of the Terms and Conditions

2.3 An order that does not contain the data necessary for the delivery of the goods will not be accepted.

2.4 All orders placed through the online store are binding. By placing an order, the Buyer confirms that they have read these Terms and Conditions and unconditionally accept them.

2.5 The Seller will send confirmation of the order to the Buyer at the e-mail address provided in the order.

3. Withdrawal from the Agreement by the Buyer

3.1 In accordance with the Act on Consumer Rights, a Buyer who is a consumer has the right to withdraw from the agreement without giving any reason within 14 days from the date of receipt of the goods. The declaration of withdrawal must be sent in writing to the e-mail address info@watio.pl or by post to the registered office address: s4s s.r.o., Františkánska 22, 917 01 Trnava, Slovakia.

You can also use the online withdrawal function, which is located in the returns section of the e-shop and is marked with the "Return products" button. If you use this option, we will confirm receipt of your declaration of withdrawal in text form (for example, by e-mail) without undue delay, including its content and the date and time of its sending.

3.2 Withdrawal from the agreement causes its termination with retroactive effect.

3.3 When withdrawing from the agreement, the Buyer is obliged to:

return the goods to the Seller complete, unused, undamaged, in the original undamaged packaging
send the goods together with the invoice to the Seller's registered office address by registered mail with confirmation of receipt and with insurance – the Seller is not liable for loss or damage during transport; the costs of return shall be borne by the Buyer
return the goods within 14 days from the date of receipt of the shipment; goods sent by cash on delivery will not be accepted

3.4 If any of the above conditions is not met, the withdrawal from the agreement will not be recognized, and the goods will be sent back at the Buyer's expense.

3.5 In the event of the Buyer's withdrawal from the agreement, the Seller is obliged to:

accept the returned goods (provided they were not sent by cash on delivery)
refund the Buyer the price paid to their bank account no later than within 14 days from the withdrawal from the agreement, however not earlier than after receiving the undamaged goods

3.6 The right to withdraw from the agreement does not apply to goods manufactured according to the Buyer's individual specifications or clearly tailored to their personal needs (Article 38 of the Act on Consumer Rights).

4. Withdrawal from the Agreement by the Seller

4.1 The Seller reserves the right to cancel the order or part thereof in cases where it was not possible to bindingly confirm the order (incorrect contact details, unavailability of the goods, a significant change in the purchase price, etc.). In such a case, the Seller will contact the Buyer without delay. If the Buyer has already made a payment, it will be refunded to their account within 5 calendar days.

5. Delivery

5.1 The Buyer chooses the method of delivery in the order. The costs of packaging and delivery to the specified address shall be borne by the Buyer; the price is indicated when placing the order.

5.2 The goods are insured during transport against damage and loss; the insurance is included in the delivery price.

5.3 Delivery will be carried out, depending on availability, usually within 3–10 business days from the crediting of the payment to the Seller's account (in the case of non-cash payment).

5.4 Delivery is considered fulfilled upon delivery of the goods to the address specified in the Buyer's order.

5.5 The delivered goods remain the property of the Seller until full payment has been made by the Buyer.

5.6 In the event that the Buyer does not collect the goods, the Seller reserves the right to claim compensation. Redelivery is possible only after the costs of the first delivery have been covered.

6. Payment Terms

6.1 The prices of goods stated on the website are final prices for the Buyer.

6.2 The Buyer is obliged to pay the price of the ordered goods by one of the following methods:

by bank transfer – to the Seller's account: SK94 8330 0000 0028 0077 0969 (IBAN)
by cash on delivery
by online payment card payment

6.3 Non-cash payment should be made in advance. Based on the order, an invoice will be issued and sent by e-mail. The invoice number should be stated as the payment reference. The original invoice will be sent to the Buyer together with the goods.

7. Other Contractual Terms

7.1 If the Seller is unable to fulfill the agreement due to lack of goods, it is obliged to inform the Buyer without delay and to refund the price paid within 15 days, unless the parties agree on a different substitute performance.

7.2 If the parties do not agree on a substitute performance, the Seller is obliged to refund all documented costs that the Buyer incurred in connection with placing the order.

7.3 In the case of substitute performance, the Seller is obliged to deliver goods of the same quality and at the same price.

8. Personal Data

8.1 The Seller processes the personal data of Buyers in accordance with the applicable regulations on the protection of personal data (GDPR). Details are set out in a separate Personal Data Protection Policy available on the watio.pl website.

8.2 By placing an order, the Buyer acknowledges the processing of their personal data for the purpose of fulfilling the order and delivering the goods.

9. Out-of-Court Resolution of Consumer Disputes

9.1 You have the right to contact us with a request for remedy at the e-mail address info@watio.pl if you are not satisfied with the way your complaint was handled, or if you believe that we have violated your rights. If we respond negatively or do not respond within 30 days, you have the right to submit a request to initiate proceedings for the out-of-court resolution of a consumer dispute.

9.2 In Poland, the authority responsible for the out-of-court resolution of consumer disputes is the Trade Inspection (Inspekcja Handlowa) (www.uokik.gov.pl) and the permanent arbitration courts at the provincial Trade Inspectorates.

9.3 The Buyer may also use the ODR (Online Dispute Resolution) platform available at: https://ec.europa.eu/consumers/odr/

10. Final Provisions

10.1 These Terms and Conditions and all agreements concluded on their basis are subject to Polish law with regard to consumer rights arising from the Act on Consumer Rights. In all other respects, the law of Slovakia shall apply.

10.2 These Terms and Conditions enter into force on 6 June 2026.